Frequently Asked Questions
Everything you need to know about shopping with Joint Custody.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic return and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate a mix of contemporary and vintage-inspired fits, we recommend measuring your favorite garment and comparing it to our specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your garments sustainably made?
Joint Custody is committed to ethical production. We partner with manufacturers who provide fair wages and safe working conditions, and we prioritize small-batch production to minimize environmental waste.
Can I modify or cancel my order after it's placed?
Once an order is placed, it is processed immediately by our warehouse team. We can usually accommodate changes or cancellations within 1 hour of purchase if you contact our support team via live chat.